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VAT & TAX

Frequently Asked Questions

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No, however they should be for personal use or gifts. Purchases may be subject to increased checks if it is suspected that these goods are not for personal use.

The tourist must keep the Tax Free Tag attached to the invoice until their day of departure. On departure, the tourist must present their Tax Free Tag to a member of Planet staff or go to a Planet self-serve kiosk to have the Tax Free Tag digitally validated before checking in their luggage and going through security. At the end of the process, the tourist can choose whether they want a credit/debit card or cash refund.

After validation, the tourist presents their passport/ GCC ID and Tax Free Tags to a Cash Refund Agent. Planet staff will be able to direct the tourist to the nearest cash agent.

Goods must be available for inspection at the validation point. The validation point will be before check in, luggage drop-off and security. The goods must be accompanied by the tourist when leaving the UAE so if they are shipped via courier they are not eligible goods under this scheme.

The Tax Free Tag must be validated at departure or no refund can be made. However, a tourist can provide card details later to obtain the refund once goods have been validated if they didn’t have time to get a refund.

Validation is the confirmation that the goods have been exported and the VAT can be reclaimed for these purchases. This is done by Planet at the point of exit (either by the staff, or by self-serve kiosks) before the tourist checks in their luggage and goes through security. There may also be additional checks required after security.

Planet Validation points will be before check in and are branded Planet Tax Free. Initially these will be in Abu Dhabi, Dubai and Sharjah International Airports. The validation points will be open 24/7.

These will be followed by other validation points including Dubai Al Maktoum airport, Al Ain airport, Ras Al Khaimah airport, Port Zayed, Port Rashid, Al Ghuwaifat land border, Al Ain land border and Hatta land border.

Overseas Tourists are eligible for this type of refund. In the law, a tourist is defined as any natural person who is not resident in any of the Implementing States and who is not a crew member on a flight or aircraft leaving an Implementing State. Please note that currently, all GCC countries are considered as Non-Implementing States of the GCC VAT Treaty and therefore visitors from the other GCC states will be able to claim VAT refunds on their UAE shopping. This is subject to change in the future. Please note the tourist should be 18 years old or over to be eligible to claim a refund.

The invoice must be attached to the Tax Free Tag and presented at the airport as part of the refund process. If not, the tourist will not receive their tax free refund at the exit point. Invoice wallets will be handed to tourists at the stores to keep their Tax Free Tag purchases organised.

The person requesting the refund must be the person whose name and passport number is recorded in the Tax Free Tag transaction. The return of goods is allowed before the Tax Free Tag has been validated at the point of exit (the merchant will have to void the Tax Free Tag following Planet’s procedures). Returns are not allowed after the tourist has validated the Tax Free Tag at the point of exit from the UAE.

Returns are allowed before the Tax Free Tag has been validated at the point of exit (the merchant will have to void the Tax Free Tag following Planet’s procedures). Returns are not allowed after the tourist has validated the Tax Free Tag at the point of exit from the UAE.

Yes, as long as the tourist exporting the goods is present during the purchase, and it is the exporter’s information that is completed for the VAT refund.

The tourist can get a refund in cash up to AED 10,000, for all the Tax Free Tags that add up to that amount (or less). Once they pass that amount, the remaining tags must be refunded by credit or debit card only.

Card refunds are typically processed by Planet within 10 days, excluding the bank’s or credit card company’s own processing times.

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